Shipping policy
After your order is placed, it will be sent to our fulfillment team for careful preparation and dispatch. Each item is packed with attention to detail to help ensure it arrives safely and in excellent condition.
Once your package has been shipped, you will receive a shipping confirmation email with a tracking number, so you can follow your order as it makes its way to you.
We work with trusted logistics partners to provide secure and timely delivery to our customers.
Shipping Locations
We ship from warehouses located in the United States, Australia, and Hong Kong. Depending on your location and product availability, we will choose the warehouse that allows for the fastest possible delivery.
If the nearest warehouse is temporarily out of stock for a specific item, your order may be shipped from the next best available location. In this case, delivery may take a few extra days.
Processing Time
Our standard processing time is 1–2 business days.
During peak seasons, holidays, or promotional periods, processing may take slightly longer. However, our team always works to prepare and dispatch orders as quickly as possible.
Estimated Delivery Times
- Australia: 5–7 business days
- USA: 5–7 business days
- Canada & Mexico: 6–12 business days
- Europe & UK: 5–10 business days
- New Zealand: 5–10 business days
- Other countries: 5–15 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, local courier conditions, or unexpected delays.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to update after shipment. If your tracking number has not updated immediately, this does not necessarily mean your package has not been shipped.
If you have not received your tracking details within 2 days after your shipping confirmation, please contact us at:
support@cutebeeshop.com
Please include your name and order number so our team can assist you promptly.
Missing Items
If you believe an item is missing from your package, please contact us at:
support@cutebeeshop.com
In some cases, orders may be shipped in separate packages, and each package may arrive at a different time.
If an item was missed due to a fulfillment error, we will arrange to send the missing item as quickly as possible using an appropriate shipping method.
At Cutebeeshop, we want your delivery experience to feel smooth, reliable, and worry-free from the moment you place your order to the moment your kit arrives at your door.